Subject:

We ask you to read VERY CAREFULLY these terms of use prior to the creation of your account on the Site.
USE OF THE SITE MAY BE EFFECTIVE ONLY AFTER RECEIVING YOUR AUTHORIZATION AND YOUR EXPRESS CONSENT.

1. Your personal Data

The protection of your personal data is important for BABOLAT VS and its distributor V DISTRIBUTION (hereinafter “We”).

BABOLAT VS as publisher and controller and V Distribution as Babolat brand Distributor and co-controller in the meaning of the regulations for the protection of personal data are committed to preserving transparency the confidentiality of your personal data that you voluntarily transmit to us, and that we collect in connection with the use of our services on the Site.
Babolat VS and its Canadian Distributor “V Distribution” are committed to ensuring the security of the information collected via the website www.babolat.ca (“Site”) and the respect of the privacy of users. We collect this information to provide the best possible service and to ensure continuity in improving the Site’s services.
We collect DIRECTLY some of your personal data that you voluntarily transmit to us to benefit from the Service:

– Last name First Name,
– Email, phone number,
– billing and shipping address

We automatically and INDIRECTLY collect some of your personal data relating to the hardware and software you use to benefit from the Site’s services.
For example by visiting the Site, We automatically receive and register certain personal data:
– Your connection data,
– Your connection time,
– Addresses of the original websites
– Your IP address,
– The type and version of your browser,
-The operating system,

These data are recorded only in anonymous form, for legitimate and explicit purposes and only in the context of the operation of the Site and its services in order to maintain a level of quality and to offer general statistics concerning the use of the Site.
We do not collect sensitive personal data for this Site.
We use your personal data to send you information about our products, promotions, or Babolat events only if you have agreed to these purposes beforehand.
Your personal data are not passed on to third parties.
The security of your personal data is a priority for BABOLAT VS and V Distribution. That’s why we use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure.
In accordance with the applicable provisions on the protection of personal data, you have the right to query, access, rectify, erase and portability of their data, as well as the right to obtain the limitation. your processing and a right to object to the processing of your data.
These rights are exercised by e-mail or postal mail accompanied by a copy of a proof of identity signed at:
V DISTRIBUTION SPORT- 700 Chemin du Golf, Verdun (QC) H3E 1A8, CANADA-
Phone: 514-761-1425 / 866-761-1425 Fax: 514-761-5952 / 866-761-5952
Web: vdistributionsport.ca
Email: [email protected]
In any case, you have the possibility to lodge a complaint with a national authority in charge of the protection of personal data in Canada this is the “PIPEDA” or “Personal Information Protection and Electronic Documents” Act “)

2. Cookies

By visiting the Babolat.ca Website, cookies are placed on your terminal (computer, tablet or mobile), with your prior consent, to make your navigation user-friendly and attractive.
For information on these cookies and for the management of your consents, please visit: www.babolat.ca/en/cookies-use-policy/

3. Third parties services

In general, the third-party vendors we use will only collect, use, and disclose your information to the extent necessary to process your orders.
This Site uses “Quivers” technology (https://www.quivers.com/) for the purchase tunnel / payment gateway and order management part. This Technology allows pre-selected resellers (Third Party Suppliers) in the V Distribution retail network to deliver orders registered on the Babolat.ca Site.
Quivers, Third Party Providers, has its own privacy policy regarding the information and personal data that you provide to them for the processing of your transactions such as payment data.
We recommend that you read carefully their privacy policy available here: (https://www.quivers.com/privacy-policy-en) and then accept them when finalizing your order.

4. Shipping Policy

Orders under $ 99.99 will be charged by Quivers based on the following options:
– Canada Post Expedited Parcel (1 to 7 working days once prepared) : 15$
You will get free shipping for orders over $ 99.99.
V Distribution or the pre-selected reseller in its retail network ships Monday through Friday, excluding statutory holidays. Once your order has been shipped, your tracking number will be accessible from your account.
Babolat.ca does not deliver outside of Canada.

5. Return Policy

Merchandise purchased exclusively on Babolat.ca website may be returned to for a full refund within 30 days of purchase if it meets the following requirements:
1. Must be returned in its original condition within 30 days of purchase. Returns received after 30 days will not be accepted and be returned.
2. Must have a valid proof of purchase or packing slip to receive a full refund. All items returned without a proof of purchase or packing slip will not be accepted.
3. Original condition is defined as follows:
a. Racquets must be unstrung and unused when purchased unstrung, Racquets must be strung with original strings when purchased strung,
The racquets must come with header card and grip packaging still in place. No signs of wear on bumper guards or butt caps of any kind. Also need to have the plastic cover/protection with the code on it.
b. Shoes must be in original box. They must be not worn or blemished.
c. Clothing, bags and strings must be returned unused with all tags still attached to the products, material must be unworn/unwashed/unaltered, and must be in its original packaging or outer packaging.
4. Reasons for returns must be indicated on all returns.
The Return Process
1. By Email [email protected] indicating your reasons for making a return.
2. From your website personal account
Please include order number in your inquiry. Once support receives your email, when approved they will provide a free return label.
Box up your items making sure that all the guidelines are met and followed to ensure a full refund (above). Making sure to include the proof of purchase or packing slip and a brief explanation for your return. Also be sure to write your RA# visible on the outside of the box.
Ship the items back to:
V Distribution
700 chemin du Golf à l’attention de Babolat Canada
Verdun, Qc
H3E 1A8

Please allow up to 5 days upon reception for Babolat to receive and process your return. All credits will be processed back to the original form of payment within 10 days of the processing of your return.

6. Age of consent

The Site is prohibited to children under 16 years old.
We refrain from knowingly collecting personal data from children and persons under the age of 16 without the consent of their parents or legal guardians. We do not ask for personal data from children and we state that we do not collect, use or transfer any personal data of children to third parties without permission.
If we find that we have collected or received Personal data from a child under the age of 16, in the absence of parental consent, we will delete that information. If you believe we have Personal Information about a child under the age of 16, please e-mail us at [email protected]

7. Hosting

The website www.babolat.ca is hosted in France.
V Distribution also stores personal data in Canada in order to process your orders or as a marketing (newsletter) when your consent has been given expressly.

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